Responsible Gambling

At 9AU Casino, we believe that gambling should be a form of entertainment — an enjoyable way to spend your leisure time. However, we recognize that for some, gambling can become more than just a hobby. We are deeply committed to providing a safe, transparent, and supportive environment for all our players. Your well-being is our highest priority, and we encourage you to play responsibly and within your means.

Our Commitment to You

We take our responsibility to our players seriously. We operate under the belief that you should always stay in control of your gambling activities. If at any point you feel that your gambling is no longer fun, or if you are concerned about your own habits or those of a loved one, we are here to support you with a range of tools, resources, and professional guidance.

Understanding Gambling Harm

Gambling harm can happen to anyone. It is not just about the money; it is about the impact gambling has on your life, your relationships, and your mental health. Signs that you may be experiencing difficulties include:

  • Spending more time or money than you intended.
  • Feeling anxious, irritable, or stressed when you are not gambling.
  • Chasing losses in an attempt to win back money.
  • Borrowing money or selling possessions to fund your gambling.
  • Neglecting personal, work, or family responsibilities.
  • Feeling a sense of guilt or shame regarding your gambling habits.

If you recognize these signs, please know that you are not alone and that help is available.

Tools to Keep You in Control

We provide several features within your account settings that empower you to manage your gambling habits effectively. We encourage you to use these tools to set healthy boundaries.

Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your budget. You can set daily, weekly, or monthly limits on how much money you can deposit into your account. Once a limit is reached, you will be unable to make further deposits until the period resets. You can adjust your limits at any time via your account settings; decreases take effect immediately, while increases are subject to a mandatory waiting period to prevent impulsive decisions.

Cooling-Off Periods

If you feel that you need a short break from gambling, you can set a cooling-off period. This allows you to restrict access to your account for a defined period, ranging from 24 hours to up to 30 days. During this time, you will not be able to place bets or access our gaming products.

Self-Exclusion

For those who need a longer or more permanent break, we offer a comprehensive self-exclusion program. You can choose to exclude yourself from our site for a period ranging from six months to five years. During this time, we will close your account, return any remaining funds, and ensure you are removed from our marketing lists. We will take all reasonable steps to prevent you from accessing our services or opening new accounts during your chosen exclusion period.

BetStop – The National Self-Exclusion Register

In addition to our own tools, we support the use of Australia’s national self-exclusion register, BetStop. This is a free government service that allows you to self-exclude from all Australian-licensed online and phone wagering services in a single step. It is a powerful tool for taking a significant break from online gambling across the entire industry.

Accessing Professional Help in Australia

If you are struggling with your gambling, please reach out for professional, confidential, and free support. There are dedicated services in Australia designed to help you regain control.

National Gambling Helpline

The National Gambling Helpline is available 24 hours a day, 7 days a week. You can speak with professional, non-judgmental counsellors who can provide advice, support, and referrals to local services.

  • Phone: 1800 858 858.
  • Website: [Gambling Help Online] provides 24/7 online chat, email support, and a wealth of self-help resources.

Financial Counselling

Gambling harm often impacts financial stability. If you are experiencing debt or difficulty managing your finances due to gambling, specialized financial counsellors can provide guidance on how to manage your bills, advocate for you in financial disputes, and help you regain your footing.

Translation and Interpreting Services

If English is not your first language, you can access support in your preferred language by calling the Translation and Interpreting Service (TIS) on 131 450. Simply ask to talk to the Gambling Helpline on 1800 858 858.

Supporting Others

If you are concerned about a friend or family member, it is important to remember that you cannot force someone to stop gambling, but you can offer support. Encourage them to seek professional help and share these resources with them.

  • Listen to them without judgment.
  • Encourage them to contact the National Gambling Helpline.
  • Set your own healthy boundaries for your relationship.
  • Seek support for yourself, as living with someone experiencing gambling harm can be difficult.

Protecting Minors

At 9AU Casino, we maintain a strict policy against underage gambling. It is illegal for anyone under the age of 18 to gamble. We utilize robust age-verification processes to prevent minors from accessing our platform. We encourage parents and guardians to use filtering software to restrict access to gambling websites on shared devices.

A Final Note on Responsible Play

We want your experience at 9AU Casino to remain positive. Remember that gambling should never be viewed as a way to make money or solve financial problems. Keep it fun, keep it balanced, and never hesitate to use the tools we have provided or contact the support services listed above if you feel that things are getting out of hand. Your health and your life outside of our casino are what matter most.